Policies

Cancellation Policy

Balance Physio has a cancellation policy. In order to make sure that we can provide staff, equipment and stay on-time we need to be able to rely on clients keeping their appointments. Some practices simply overbook their clinicians to avoid this problem which means waiting times can sometime blow out past 30 minutes. We do not welcome these methods at Balance Physio. We respect your time and simply ask that you respect ours as well. For this reason if you cancel your appointment with less than 24 hours' notice you will be invoiced for 50% of the appointment. This is simply to cover our costs.

Physio Exercise Cancellations Policy

To help you get the most from your physio exercise we would like to outline the payment method once again and remind you about the process for moving your session times and cancellations. Each physio exercise session costs $30. It is a professional health service (unlike gym or yoga for example) and as such does not incur GST.